Ecommerce Fraud Prevention Expert

hace 3 semanas


Madrid, Madrid, España Awin A tiempo completo
Job Description:

Purpose of Position
The primary objective of the Fraud Prevention Specialist is to develop and implement comprehensive anti-fraud procedures, ensuring the highest levels of security and integrity in our operations. This role is central to preventing, detecting and responding to fraudulent activity that threatens the organization, its ShareASale and Awin platform customers, third party partners and employees.

Main Responsibilities:
• Assume full responsibility for reviewing new publisher registrations and communications to ensure compliance and authenticity.
• Conduct regular audits during the publisher lifecycle to identify and address any anomalies.
• Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analysing any irregularities.
• Develop and implement comprehensive fraud detection and prevention measures and tools.
• Maintain detailed records of fraud management activities and sanctions, and effectively communicate findings to relevant stakeholders.
• Carry out extensive investigations of publisher activities and documentation for decision making.
• Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.

Requirements:
• At least 2 years' experience in customer service and/or fraud investigations is mandatory.
• Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments.
• Must be fluent in English. Knowledge of German is an advantageous plus.
• Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
• Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
• Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
• Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
• Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
• Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.

What We Offer:
• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
• Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
• Diversity and Inclusion: We welcome all backgrounds, identities, and experiences and are committed to creating a diverse and inclusive work environment.

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