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Client Implementation Lead

hace 2 meses


Madrid, Madrid, España Octopus Energy A tiempo completo
About the Role

We are seeking a highly skilled Client Implementation Lead to join our team at Octopus Energy. As a key member of our client success team, you will be responsible for guiding our clients through the intricacies of the Kraken Operating Model, building their understanding, and leading workstreams to ensure successful implementation.

Key Responsibilities
  • Champion the Kraken model and live and breathe what we preach, being responsible for convincing clients that it's the best way to run their business.
  • Lead by example with the best practices and key behavioural principles to clients, emphasising their positive impact on both the organisation and its people.
  • Be an important part of the process planning discussions, identifying the best talent with a lens on reducing bias and championing diversity.
  • Thrive in a 1:1 setting working on development of senior client leaders and your team-members, providing bespoke advice and coaching to push clients to the next level.
  • Be involved in high-level group programs focusing on Influential Management, Assertive Communication and Principled Decision-making among many others sections.
  • Set up a operational workstream(s) such as leadership development / skills academy as a foundation to scale, whilst focusing on embedding the skills to the client.
  • Define a clear agreement for transitioning to the next phase, being curious in helping clients visualise their pain-points and commit to working with them to overcome it.
  • Build trustworthy relationships rapidly, pushing clients and your team to create positive transformations, providing psychological safety, encouragement, and coaching to empower both the client and the internal team to solve problems.
About You

We are looking for someone who is passionate about helping clients, passionate about technology, committed to sustainability, open-minded, flexible and adaptable, confident in decision-making, supportive, approachable and fun to work with, inclusive, resilient, working well under pressure, and believes in big ambitions and small egos.

What We Offer

We offer a unique culture, a degree of flexibility, employee profit-sharing, flex-office, excellent health insurance, soft mobility package, payment of part of the "pass navigo" (public transport pass) above the legal minimum, and even vacation want your investment to be rewarded by benefits you really care about.

Equal Opportunities

We are an equal opportunity employer, committed to providing an inclusive and fair working environment. We invite you to apply, whatever your age, gender, marital status, color, disability, pregnancy or parenthood, origin, religious beliefs or sexual orientation.