Front Office Operations Manager

hace 1 semana

Palma, Baleares, España beBee Careers A tiempo completo
Job Title: Assistant Front Office Manager
At our Luxury Hotel, we are seeking an exceptional Assistant Front Office Manager to join our vibrant team. This is a unique opportunity for a driven and enthusiastic individual to take on a leadership role in delivering unparalleled guest experiences.

About the Role
  • We are looking for a highly skilled and experienced professional with a proven track record in managing front office operations.
  • As an Assistant Front Office Manager, you will be responsible for overseeing the reception and registration process, coordinating front of house operations, and ensuring every guest receives impeccable service.
  • You will be the face of our hotel, greeting guests upon arrival and setting the tone for an unforgettable stay.
Key Responsibilities:
  1. Greet Guests with a Warm Welcome
  2. Oversee Reception and Registration Process
  3. Manage and Coordinate Front of House Operations
  4. Anticipate and Address Guest Needs
  5. Prioritize Audits and Inspections of Front Desk Operations
  6. Schedule Rosters Efficiently
  7. Maintain Adherence to Cash Handling Procedures
  8. Collaborate with Front Office Manager on Human Resource Management
  9. Establish and Update Standard Operating Procedures
  10. Conduct Performance Evaluations and Provide Feedback
  11. Oversight of Reservation Process and Room Assignments
  12. Work Closely with Concierge Team
  13. Foster Open Communication with Other Departments
  14. Establish Relationships with VIP Guests and Repeat Customers
  15. Implement Guest Recognition Programmes
Requirements:
  • Bachelor's Degree in Hospitality Management or related field preferred
  • Excellent Communication and Interpersonal Skills
  • Fluency in English and Spanish
  • Proven Track Record in Luxury Hotel Environment
  • Organisational and Leadership Skills
  • Elevated Conversationalist
  • Flexibility to Work Varied Shifts
  • Professional Appearance
  • Proactive Nature and Eye for Detail
  • Creative Problem-Solver

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