Operational Risk Specialist
hace 4 semanas
Role Purpose:
We are seeking a highly skilled Operational Risk Specialist to join our team at Chubb. As a key member of our Operations Controls team, you will be responsible for supporting the Underwriting Operations Manager in all aspects of SOX Operational Risk within our Finance Operations area.
You will be responsible for ensuring that adequate controls are embedded in our processes in the Operations unit, continually reviewing and keeping them current. This includes supporting operational improvements and change management within a strict control environment, working on Process Standardization initiatives, and analysing productivity and performance across Operations.
You should be customer-focused, including clients' perspectives when checking for potential risks, generating controls, and making recommendations for improvements, assisting the Operations team in providing a positive experience to customers.
Key Responsibilities:
- Run the Quality Assurance Process for the Region and drive improved performance both internally and with external outsourced partners.
- Conduct regular audits and reviews to ensure compliance with established standards, regulations, and company guidelines.
- Analyse data and key performance indicators to identify bottlenecks, trends, and areas for process enhancement.
- Utilize quality tools and methodologies to identify, assess, and resolve root causes of quality issues.
- Ensure Quality assurance is performed on time and adhering to frameworks laid out.
- Effectively communicate quality-related issues, findings, and recommendations to senior management and key stakeholders.
Design, Implement and Embed Best Practice:
- Develop and implement quality assurance procedures and policies tailored specifically for commercial lines of business.
- Create and maintain comprehensive quality assurance documentation, including standard operating procedures, checklists, and templates.
- Collaborate with other teams to develop training programs and workshops to improve quality awareness and adherence.
- Provide hands-on assistance and guidance to the Commercial Lines team, educating them on quality standards, best practices, and remedial measures.
- Stay updated on industry trends, emerging regulations, and best practices in commercial insurance to implement changes proactively.
Voice of Customer and Linking Teams Together:
- Establish contact with brokers to enhance their perception of Chubb by liaising with them.
- Collaborate with underwriters, intermediaries, and other key stakeholders to identify areas where quality improvement is required – and design and implement effective solutions.
Work with the BI team to prioritize and support changes to enhance quality on Operations and Underwriting. Work within the framework of Chubb ethical and general guidelines. Maintain continuous education opportunities to improve own technical skills and maintain professional credentials.
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