KAM Support Team Leader

hace 4 semanas


Madrid, Madrid, España KONE A tiempo completo

As a Team Leader for Customer Experience, you will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the effective implementation and execution of the organization's customer service and administration strategy.

Document Management and KAM Support Team Leader will execute customer centricity in their respective team between Italy, Spain, Portugal, and Andorra. They will develop their team and ensure operational excellence in their team.

Responsibilities and Key Activities:

  • People management. Facilitate information sharing and create a collaborative working environment.
  • Drive competence development in the team.
  • Monitor and lead the performance.
  • Use Customer Service data to bring forward ideas to improve customer experience.
  • Ensure teams' compliance with company policies.
  • Manage the team's operation within budget.
  • Ensure processes are followed according to defined global processes.
  • Meet KPI targets.
  • Ensure customers' complaints are promptly replied to and followed up.

Professional Requirements:

  • People leadership skills.
  • Native speaker of Spanish. Good level of English is an asset. Italian language is a plus. Portuguese language is a plus.
  • IT knowledge.
  • Prior working experience in Customer Service or Administration and team leading.
  • Customer Management skills.
  • Higher vocational diploma in technical or commercial sciences.

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