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Client Services Executive
hace 2 meses
**Job Summary**
We are seeking a highly skilled and experienced Client Services Executive to join our team at Chubb in Madrid. As a Client Services Executive, you will be responsible for providing exceptional account management services to our global clients, ensuring that all handled programmes and policy documentation are issued to agreed service standards and corporate guidelines.
**Key Responsibilities:**
- Build strong relationships with underwriters, clients, brokers, and other external parties, becoming the main focal point for all service matters relating to their accounts.
- Support Chubb's business development and client relationship activities, handling accounts and supporting global client service executives and underwriters on relevant accounts and activities.
- Assist with ongoing projects identified throughout the year for better improvement to the global services department.
- Ensure that Chubb's service standards are met and, if possible, exceeded in the implementation of global programmes.
**Requirements:**
- Native or advanced level in German.
- Professional language skills in English.
- Working experience within the insurance industry is desirable.
- Previous experience of servicing multinational insurance projects is preferred.
- Competent in Microsoft Office – especially Excel.
- Strong customer service skills and a customer-centric attitude, as well as attention to detail and the desire to deliver and improve quality.
- Problem resolution and decision-making skills.
- Ability to work in a team environment as well as on own initiative.
**What We Offer:**
- 12-month temporary contract with potential of converting into a permanent one.
- 29 days of vacation a year.
- 2 days working from home option + additional flexible days.
- Working from home allowance.
- Entry time flexibility.
- Life and accident insurance.
- Meal allowance.
- Pension plan.
- Flexible compensation scheme.
- Gympass.
- Employee assistance program.
- Comprehensive Learning & Development offer.
- Flexible Working: We are open to discussing flexible working arrangements.
