Business Service Performance Manager
hace 2 semanas
Role Overview: The Capacity Planning Manager II is responsible for ensuring that the right resources are available to meet the expected levels of customer demand. This involves managing associated headcount, outsourcing, temporary, and overtime budgets effectively.
Key Responsibilities:
- Develop and implement capacity planning strategies to meet customer service level agreements.
- Conduct workforce planning and planning coordination to ensure the right resources are in place.
- Manage budgets for associated headcount, outsourcing, temporary, and overtime resources.
- Monitor and improve the effectiveness of resource allocation.
Requirements:
- Qualifications and experience in workforce planning, business process management, and budget planning.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
About SEAT: SEAT is committed to creating a diverse and inclusive environment, providing equal opportunities to all qualified candidates without any distinction.
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