Global Travel Operations Leader
hace 3 días
Job Summary
We are seeking a Global Travel Operations Leader to join our team at Axa Partners.
About the Role
- Design and implement the operating model for our global network of travel hubs.
- Lead end-to-end operations, managing cross-country deals and a team of ~1,000 FTEs.
- Establish and maintain strong relationships with local business entities to ensure effective collaboration and alignment of operational objectives.
- Oversee budgeting, resource allocation, and financial performance of all hubs.
- Recruit, develop, and retain a high-performing team of operational leaders and staff across the hubs.
- Leverage technology to drive operational efficiency and improve service delivery.
- Contribute to the design and implementation of robust operational strategies and processes to optimize customer experience, productivity, and quality across all hubs.
About You
- Minimum 10 years of experience in a senior operations leadership role within a global organization.
- Deep understanding of customer service best practices and the Assistance business.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with fluency in English and proficiency in additional languages (Spanish, French, German) as a plus.
- Proven track record in delivering and managing multi-location operations, preferably in a service or assistance-related industry.
- Strong leadership and team management skills.
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