Operational Excellence Lead

hace 1 semana


Madrid, Madrid, España Medialab Group A tiempo completo
Job Description

About Us:

Medialab Group is the UK's leading independent media planning, buying and data agency. As we continue our incredible growth story, we want to ensure we have the ability to scale seamlessly while maintaining the core values that have guided us so far.

We are looking for an experienced Operational Excellence Lead to join our team and help drive efficiency, cost-effectiveness and quality across Medialab Group.

Job Responsibilities:

Process Optimization:

The Director of Operations will be responsible for developing and implementing operational processes that drive efficiency, cost-effectiveness and quality across Medialab Group. This includes evaluating existing processes within the business, identifying gaps and ensuring consistent use across the organization.

This role also involves encouraging a culture of continuous improvement and identifying bottlenecks in our internal systems.

Client Operations Efficiency:

The successful candidate will work closely with the Client Managing Directors to ensure client operational efficiency within teams and smooth running of recently embedded revised team structures.

This includes working with Finance to make month-end billing processes more efficient and better use of current media trading/invoicing platforms.

Maintaining accurate records and reporting on performance metrics is essential in this role.

Medialab Services Audit:

The Director of Operations will review what services Medialab Group offers, identify gaps, and maximize organic growth across channels and services.

This includes conducting contract management processes within client teams to ensure Scopes of Work and SLAs are reflective of agreed services.

A proactive approach to client conversations is necessary to ensure effective renewal processes.

Office Management:

The successful candidate will be responsible for the Office Manager and work closely with them to create a productive and welcoming workspace that aligns with company values.

This includes communicating and embedding Medialab's Golden Rules to promote efficient and productive ways of working.

Internal Systems/Communications:

The Director of Operations will evaluate the use of existing systems and tools to ensure they meet the needs of Medialab Group for both current and future requirements.

This includes streamlining internal communication platforms to drive efficiency and enhance collaboration.

Information Technology:

The successful candidate will manage relationships with external Master Service Providers to monitor their effectiveness, proactively assess and manage risks, and oversee information security compliance.

This includes assessing future needs to ensure continuous improvement and monitoring technology trends to inform strategic decisions.

Key Skills and Qualifications:

  • Proven experience in operational excellence roles
  • Strong understanding of process optimization techniques
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Proficiency in MS Office and other software applications

Estimated Salary: £60,000 - £80,000 per annum



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