Automotive Service Representative
hace 3 semanas
Purpose of the role: As an Automotive Service Representative, you will serve as a primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles. Your role will involve representing the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service.
Responsibilities- Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.
- Remote Assistance: Identify and address the root causes of the assistance requests.
- Record Customer Contact: Record all customer contact to track activities.
- Data Management: Input relevant customer data into the case management system.
- Team Collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
- Process Improvement: Continuously work to improve the efficiency and quality of process workflows.
- Documentation: Prepare, update, and archive all required documents, templates, and records.
Main responsibility is to deliver excellent customer support in line with project guidelines, apply MSX business knowledge and methodology, implement corrective and preventive actions, and clearly document and share best practices with teams.
Requirements- Strong Interpersonal Skills: Strong interpersonal skills with a persuasive and negotiation-focused attitude.
- Excellent Communication: Excellent communication skills across various channels, including interpreting verbal and non-verbal communication.
- Conflict Resolution: Conflict resolution skills with a team-oriented approach to resolving disagreements positively.
- Problem-Solving: Problem-solving skills with logical thinking to break down complex issues and develop solutions.
- Adaptability: Adaptability to manage time pressure and changing priorities.
- Resilience: Resilience, discipline, pragmatism, and punctuality in work tasks.
- Flexibility: Flexibility and proactivity in handling multiple tasks, planning, and creating contingency plans.
- Communication: Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi-cultural teams.
Preferred qualifications include proficiency in MS Office 365 applications and basic knowledge of the automotive industry, including sales and aftersales processes.
Benefits- MSX Bazaar: A collective purchasing portal offering great discounts for employees.
- Flexible Compensation: Possibility of flexible compensation, including medical insurance, transportation card, meal card, training, and more.
- Additional Incentives: Additional incentives for employee referral programs, internal trainers, new business opportunities, and remote work policy.
The estimated salary range for this position is €22,000 - €24,000 gross per year, paid in 14 installments. At MSX International, we offer equal opportunities regardless of gender, race, disability, age, sexual orientation, religion, or beliefs. With over 5,000 professionals working on different projects, we are a leading North American multinational consulting firm specializing in the automotive industry. Our company has over 30 years of service and commitment in the IBERIA market, with offices in Madrid, Barcelona, and Valencia.
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