Global Forwarding Specialist

hace 2 semanas

Barcelona, Barcelona, España C.H. Robinson A tiempo completo
Global Forwarding Agent

C.H. Robinson is seeking a skilled Global Forwarding Agent to join our Ocean Freight division in Barcelona. As a key member of our team, you will be responsible for managing and operating the shipment lifecycle for assigned accounts, ensuring customer requirements are met and answered accurately and timely.

You will be accountable for executing and overseeing tasks for each shipment, including daily communication, reporting, and email management. With a focus on customer satisfaction, you will assume ownership of your accounts' success and work collaboratively with peers to drive impactful results.

This role offers a unique blend of teamwork and autonomy, with the flexibility to work remotely one day a week. If you are a motivated and detail-oriented individual with a passion for international shipping, we encourage you to apply.

Key Responsibilities:
  • Understand international shipping processes, documentation, and terminology
  • Input financial components for accurate customer billing
  • Execute shipment tasks per customer SOP requirements
  • Create, update, and maintain accurate shipment data in Navisphere
  • Provide pricing quotes based on customer and network needs
  • Offer track and trace services and generate shipment documents
  • Ensure high data integrity: shipment details, incoterms, routing, dates, documents
  • Build strong customer relationships; respond and follow up on issues promptly
  • Communicate clearly and effectively with Customers/Agents, CHR offices, and Vendors
  • Foster positive working relationships with team members and participate in new customer implementations and business meetings as needed
Requirements:
  • High school diploma or GED in Supply Chain, Logistics, or International Business
  • Minimum 4 years of Global Forwarding experience
  • Fluent in English and Spanish (written and verbal)
Preferred Qualifications:
  • Excellent communication, prioritization, and multi-tasking skills
  • Excellent customer service skills and follow up to be utilized with customers and the network
  • Proven track record of dealing with customers and being client-focused
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven office environment
  • Ability to influence the lifecycle shipping process
What We Offer:
  • Real opportunities to grow your talent in a fast-moving, global organization
  • A fun, open, and inclusive workplace that encourages innovative thinking
  • Possibility to develop your language skills in our multilingual offices
  • Opportunities for professional growth with access to training platforms like Percipio and GoFluent
  • Modern office location with convenient access
  • Fun activities and various events to foster team spirit
  • Comprehensive benefits: competitive salary and performance-based bonuses, meal voucher, life insurance, WFH allowance, healthcare plan as well as Employee Assistance Program (EAP) and Employee Stock Purchase Plan (ESPP) after one year of employment

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