Cyber Threat Intelligence Solutions Specialist
hace 3 semanas
We are seeking an experienced Cyber Threat Intelligence Solutions Specialist to join our high-growth team at Promote Project. As a key member of our team, you will be responsible for delivering innovative cyber threat intelligence solutions to our customers.
The successful candidate will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You will drive product usage and adoption, as well as facilitate account growth/retention via tailored success plans.
You will leverage your prior experience in customer success and cyber security to foster successful and long-term client relationships with Promote Project. Don't miss the opportunity to become a Futurist.
Responsibilities:
- Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
- Drive product adoption across a diverse portfolio of our top enterprise clients across EMEA territory
- Execute our client engagement strategy by delivering comprehensive Success Plans
- Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
- Identify, assess, and escalate account risk factors and orchestrate remediation efforts
- Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
- Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
- Regularly capture and internally share your customers' experience with Promote Project
- Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention
Requirements:
- Demonstrated experience in Customer Success and enablement principles
- Strong understanding of Cyber/Information Security fundamentals
- Familiarity with Project Management processes, strategies, and methods
- Bachelor's degree or 3+ years of relevant Customer Success and SaaS work experience
- A Native Spanish speaker and fluent in English
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