Global Risk Compliance Specialist for Payments

hace 1 mes


Barcelona, Barcelona, España Cataloxy A tiempo completo

About Cataloxy
Cataloxy is a leading player in customer experience management and contact centre business process outsourcing. Our team employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

Job Summary
We are seeking a skilled Global Risk Compliance Specialist for Payments to join our team. The successful candidate will be responsible for verifying the information submitted by merchants who wish to use or are currently using our platform, ensuring compliance with our clients' guidelines.

About the Role
This role involves examining and validating the identity of merchants to ensure the information submitted is valid, performing checks in internal and external databases to verify the information provided and confirm supportability of the merchant, and investigating any inaccuracies that raise red flags. You will also be responsible for identifying businesses as supportable, prohibited, or in need of small changes to their business model based on the merchant's website categorization.

Responsibilities
* Verify all required details have been submitted with application for processing
* Examine and validate the identity of the merchant to ensure the information submitted is valid
* Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant
* Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant
* Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges
* Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines
* Based on the merchant's website, categorize the business using a list of guidelines
* Identify businesses as supportable, prohibited, or in need of small changes to their business model

Requirements
* Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers
* Fluent in English (C1 or higher)
* Ability to be detail-oriented and meticulous
* Capacity for showing empathy in assessments
* Efficiency working in a fast-paced, high-volume environment
* Comfortable making decisions based on incomplete or ambiguous information
* Persistent and thorough in understanding specific cases
* Collaboration with team members and sharing knowledge and best practices

Benefits
* 38.5 hours/week
* Night-Shift, from 22:00 to 08:00
* Salary: €18/hour



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