Customer Success Manager

hace 1 mes


Madrid, Madrid, España Appinio A tiempo completo
Customer Success Manager Role Overview

As a Customer Success Manager at Appinio, you will be responsible for supporting a portfolio of clients and acting as a trusted advisor, helping them to effectively use customer insights to achieve their business goals. You will support clients to fully understand and utilise our product, and drive their growth by providing strategic support and guidance.

Key Responsibilities

* Serve as the primary point of contact and advisor for a portfolio of up to 20 customers, building and maintaining strong relationships through ongoing support and regular check-ins (e.g. QBRs).
* Understand customers' business challenges and help them resolve those using systematic market and consumer research; provide strategic guidance on how to leverage consumer insights to meet those.
* Prepare and conduct client workshops and training to educate customers on means of modern market research and empower them to leverage the potential of insights.
* Monitor customer activity and health scores, and proactively reach out to identify opportunities for improving their experience and usage of Appinio.
* Manage renewals and extend customer subscriptions by preparing offers, negotiating prices, and documenting relevant insights.
* Identify growth opportunities and work with the sales organisation to raise awareness for the value of customer insights across the organisation.
* Continuously gather customer feedback and be the voice of the customer internally in cross-functional collaboration with other departments.

Requirements

* You have a degree in psychology, business administration, market research, or similar fields.
* You have a minimum of 3-5 years experience in supporting and consulting B2B customers - ideally in SaaS, management consulting, or advertising/communication.
* You have experience in dynamic, interactive environments.

About Appinio

Appinio is a market research platform that helps companies understand how consumers think and make better data-driven decisions. We are a remote-first company with over 260 employees spread across 15 countries, serving 2600+ international clients and delivering research from +190 markets globally.

What You'll Get

* A dynamic and interactive work environment
* Opportunities for growth and professional development
* A chance to work with a talented team of professionals
* A competitive salary and benefits package

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About the RoleAt Empresa Reconocida, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and ensuring the team proactively engages with customers to maximize the value they receive...

  • Customer Success Manager

    hace 2 semanas


    Madrid, Madrid, España Mercell A tiempo completo

    About the RoleAs a key member of our Customer Success team, you will be responsible for establishing and maintaining strong relationships with our customers in the private sector and public sector suppliers in Norway. Your primary goal will be to ensure our customers achieve their desired business outcomes and realize value from their investment in...


  • Madrid, Madrid, España Mercell A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Mercell. As a Customer Success Manager, you will be responsible for establishing and maintaining strong relationships with our customers in the private sector, ensuring they achieve their desired business outcomes.Key ResponsibilitiesEstablish robust relationships with...


  • Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention through proactive engagement and strategic partnership.Key Responsibilities Develop and execute customer success plans to ensure customer satisfaction and...


  • Madrid, Madrid, España Sinch A tiempo completo

    About the RoleSinch is a leading provider of customer communication solutions, empowering businesses to deliver personalized experiences across multiple channels. As a Customer Success Manager, you will play a pivotal role in ensuring the success of our clients, from onboarding to expansion and renewal.Key ResponsibilitiesOwn the complete customer lifecycle,...


  • Madrid, Madrid, España Passion A tiempo completo

    Customer Success ManagerAt Passion, we're on a mission to empower Creators to launch impactful mobile apps. We're looking for a skilled Customer Success Manager to join our team and help us achieve this goal.As a Customer Success Manager, you'll be responsible for managing a portfolio of our premium customers across the entire lifecycle. This includes...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Mercell A tiempo completo

    At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.With a dynamic culture built on continuous growth, trust, and...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Sinch A tiempo completo

    Sinch is a Customer Communication Cloud company that powers meaningful conversations at scale across messaging, voice, and email. We help businesses deliver unified, personalized experiences that truly revolve around their customers, regardless of the channels they use.Our customers rely on us for their customer communication needs, and we dream big for our...

  • Customer Success Manager

    hace 1 semana


    Madrid, Madrid, España Cobee A tiempo completo

    About UsCobee is a rapidly scaling mission-driven company that has grown from 40 to over 150 people in under a year. We are looking for a skilled Customer Success Manager to join our team and help us deliver exceptional post-sales experiences to our SME customers.The ideal candidate will have a strong background in customer success, excellent communication...


  • Madrid, Madrid, España Sap A tiempo completo

    We're seeking a highly skilled Customer Success Manager to join our team at SAP. As a key member of our organization, you will be responsible for driving customer satisfaction and retention through our solutions.What We OfferWe offer a collaborative and caring team environment with a strong focus on learning and development, recognition for your individual...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding customers through their business journey with our solutions.Key ResponsibilitiesSuccessfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM...


  • Madrid, Madrid, España Worldline A tiempo completo

    Customer Success ManagerAt Worldline, we are seeking a highly skilled Customer Success Manager to join our Enterprise Accounts team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through operational excellence.Key Responsibilities:Be the primary Service...


  • Madrid, Madrid, España Meetfrank A tiempo completo

    About the RoleThe Manager of Customer Success is a key position within our organization, responsible for leading a high-performing team of Customer Success Managers who work with our mid-market and SMB customer base. This role will drive customer adoption, value, outcomes, retention, growth, and advocacy, while fostering strong customer relationships.We are...


  • Madrid, Madrid, España Cloudera A tiempo completo

    Job Title: Strategic Customer Success ManagerAbout the Role:We are seeking a highly skilled Strategic Customer Success Manager to join our team at Cloudera. As a Strategic Customer Success Manager, you will be responsible for driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest...


  • Madrid, Madrid, España Zoomcar A tiempo completo

    Drive Customer Success and GrowthAt Zinier, we're on a mission to empower Deskless Workers worldwide. As a Customer Success & Engagement Manager, you'll play a key role in delivering our innovative Field Service Platforms to enterprise customers globally.Responsibilities:Pitch and solution our platforms to customers worldwideDeliver solutions on time and on...

  • Customer Success Manager

    hace 4 semanas


    Madrid, Madrid, España Mercell A tiempo completo

    About the RoleAt Mercell, we're revolutionizing public procurement to make it more accessible and efficient for all parties involved. We're looking for a skilled Customer Success Manager to join our team and help drive customer satisfaction and growth.Key ResponsibilitiesDevelop and maintain strong relationships with our customers to understand their needs...


  • Madrid, Madrid, España Opennebula Systems A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at OpenNebula Systems. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our cloud solutions, and driving business growth through strategic...


  • Madrid, Madrid, España Cloudera A tiempo completo

    Strategic Customer Success ManagerAt Cloudera, we empower people to transform complex data into clear and actionable insights. With a strong focus on customer success, we're looking for a skilled Strategic Customer Success Manager to join our team. As a Strategic Customer Success Manager, you will be responsible for driving success plans and operating as a...


  • Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Customer Success team at SAS is seeking a Sr. Customer Success Manager to establish and build broad relationships with customers to adopt and expand usage of the SAS software and solutions. This role will identify new opportunities and engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing...

  • Customer Success Manager

    hace 2 semanas


    Madrid, Madrid, España Hewlett Packard A tiempo completo

    Job Title: Customer Success ManagerAbout the Role:HP is a Fortune 100 technology company with $58+ billion in revenue, employing over 50,000 people in more than 170 countries worldwide. We provide technology and services that address customer needs and help them achieve their goals. We apply new thinking and ideas to create simpler, more valuable, and...