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We are looking for a seasoned Regional OCC Operator to join our Spain-Portugal team. This role offers a wide range of responsibilities, including monitoring OCC systems, providing 1st and 2nd line support, documenting all communications, creating and updating knowledgebase articles, and advocating the use of our Service Desk.
As a Regional OCC Operator, you will work closely with our Regional Service Manager and Regional Program Manager, supporting users through to resolution via remote or desk-side support and escalation as required to the vendors. You will also contribute to Service Desk design and improvements by providing feedback on end-user requirements.
This role requires a strong ability to multitask, think creatively, and communicate effectively. If you are a results-driven and proactive individual with a passion for delivering high-quality results, we encourage you to apply for this challenging and rewarding opportunity.
