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Customer Service Representative
hace 1 semana
We are seeking a talented individual to join our team as a Customer Service Representative in the payment industry.
Job DescriptionIn this role, you will be responsible for providing exceptional customer service via phone and email, ensuring that our clients receive top-notch support. You will also handle setup and configuration of payment terminals and online solutions, addressing and resolving any reported issues.
Key Responsibilities- Communication: Connect with B2B customers to provide service-oriented solutions.
- Administration: Handle admin tasks and follow up on questions and requests.
- Teamwork: Foster a positive working environment and ensure customers feel appreciated.
To succeed in this role, you will need:
- Native-level proficiency in Danish (spoken and written) and a good command of English.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is beneficial but not required.
- Strong communication skills for interacting with customers.
- Mastery of problem-solving to efficiently resolve customer inquiries.
- Ability to juggle tasks and prioritize details in a fast-paced environment.
- Familiarity with computer systems and software applications.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
We offer:
- A hybrid work model combining office and remote work.
- Competitive salary and evening compensation.
- Career growth opportunities within an international company.
- Extensive training and development for success.
- A fun and lively workplace with diverse cultures and team events.
- Perks: Free coffee, fresh fruit, Spanish lessons, PT sessions, and mental health support.
