Complaint Management Business Unit Director
hace 2 semanas
Job Summary: Importante Empresa is seeking a highly skilled and experienced professional to fill the role of Complaint Management Business Unit Director in our Salvarcar plant. As a key member of our team, you will be responsible for overseeing the Failure Analysis Lab and/or the Complaint Handling team, ensuring the accuracy and completeness of data entry into our global complaint handling system, and maintaining Quality processes associated with product complaint handling, procedures, and controls.
Key Responsibilities:
- Proactively identify failures in the global complaint handling system and communicate system issues to the system administrator.
- Collect and communicate system issues to the system administrator and communicate resolutions to users globally.
- Generate and distribute weekly, monthly, and quarterly metrics reports to senior management.
- Chair monthly meetings to review metrics and ensure that subordinates follow all Company guidelines related to Health, Safety and Environmental practices.
- Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
Requirements:
- Bachelor's degree in Business Administration, Computer Science or Engineering.
- Minimum 8-10 years of experience in Quality.
- Bilingual English/Spanish (oral and written) preferred.
- Strong effective communication skills.
- International experience.
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