**Data Insights Analyst**
hace 2 semanas
Data Analyst Role
The ideal candidate will work with our clients to answer questions about site performance and user engagement, driving improved customer experience and business outcomes. As a Data Analyst, you will turn data into business-altering insights, enabling clients to take the right actions to optimize site performance and user experience. This includes seting a strategy for how clients can optimize both their current performance and build performance into their culture. Your responsibilities will include account management, client relationship management, and collaborating with our team to improve processes and identify training gaps. You will be working closely with clients to create detailed analysis and representing their interests within the rest of Dynatrace for Digital Experience Monitoring issues.
Key Responsibilities:
• Account management for 8+ clients
• Managing client relationships and expectations
• Providing value and growing your accounts
• Running customer touch point meetings
• Creating detailed analysis for clients
• Configuring Dynatrace offerings to get answers faster
• Training and enablement of clients
• Collaborating with our team to improve processes and identify training gaps
Qualifications:
• Bachelor's degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines
• 3-5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
• Fluent English and Italian language skills
• Experience in data driven analysis and web technologies, including HTML, JS, CSS, networking, Content Delivery Networks, Cloud
• Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
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