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Transportation Systems Analyst
hace 2 meses
Job Summary
We are seeking a skilled Transportation Systems Analyst to join our team at Amazon. As a key member of our Transportation Network Configuration Quality team, you will be responsible for troubleshooting potential issues that can affect our European transportation network.
Key Responsibilities
- Ensure the highest standards in network configuration and work alongside our Transportation teams, Product Managers, and Software Developers to design, develop, and improve processes.
- Mitigate issues impacting the network, providing short-term mitigations and working on long-term action plans for structurally addressing them.
- Scope and document system improvements required for customer experience enhancement.
- Interact with tech teams for driving and improving system and processes.
- Interact with operations stakeholders to improve their customer experience.
- Document quality engineering processes, workflows, and best practices to ensure knowledge sharing and maintain a robust knowledge base.
- Diagnose and resolve operational issues, perform detailed root cause analysis, and respond to suggestions for enhancements.
- Participate in the on-call rotation, providing support to the operations teams.
A Day in the Life
This position combines tactical and strategic responsibilities as stepping up to lead new programs. You will collaborate daily with stakeholders across multiple organizations to resolve system and network issues with short and long-term solutions. Working with your team and internal partners, you will invent and develop system and process improvements that deliver new business value, improve customer experience, and increase team productivity, speed, and quality.
Requirements
- Solid stakeholder management experience.
- Demonstrated attention to detail.
- Advanced SQL and Excel proficiency.
- Analytical thinking in decision-making and prioritization.
Preferred Qualifications
- Bachelor's degree in Business, Management, Engineering, Transportation, or another technical field.
- Supply Chain experience.
- Logistic network knowledge.
- Lean/six sigma experience.
- Experience in continuous improvement process.
- Proven experience in Quality Assurance will be a plus - ability to take the lead in designing, implementing, and delivering test solutions.
