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Middle Office Transformation Specialist

hace 2 meses

Barcelona, Barcelona, España Mygwork A tiempo completo

This role is with Mygwork, an inclusive employer and a member of the LGBTQ+ business community. Reporting directly to and working in close collaboration with the Head of Programme for Middle Office, you will be responsible for the following tasks:

Key Responsibilities
  • Support local, regional, or global projects and initiatives
  • Review, understand and document current operating models and detailed processes
  • Review, understand and document current systems
  • Support on process design and documentation, including the needed controls
  • Perform and document Gap Analysis on process and systems
  • Define, implement and report Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Perform pre-go live readiness check with local and central organization
  • Participate on and/or facilitate workshops for documentation and knowledge transfer
  • Prepare training material for central and local team, support on training delivery and follow-up on execution
  • Create Business Requirement documents for enhancements or bug resolution when applicable
  • Provide test-case scenarios and support on testing when needed
  • Support on defining reporting needs and solutions
Requirements
  • Ideal 1-3 years of experience in process analysis, process engineering or business analysis roles
  • Operations management (finance and non-finance), involved in continuous improvement projects
  • 'Doer' attitude
  • Process documentation, optimization, and re-engineering
  • SalesForce and NetSuite knowledge is a plus
  • Ticketing tool usage and/or configuration is a plus
  • Tools: PowerPoint, Excel, Visio (or other process design tools)
  • Dynamic, curious, highly organized with a methodical approach and attention for detail
  • Recruiting Industry knowledge
  • English proficiency
  • Other EU languages is a plus
  • Reporting skills
  • Strong Communication skills
  • Strong team spirit and empathy
  • Ability to work under pressure
  • Ability to successfully manage various projects simultaneously
  • Experience in a very multinational environment