Service Delivery Manager

hace 2 días

Santorcaz, España Hp Enterprise A tiempo completo

Job Description:

As a Service Delivery Manager at HPE, you will be responsible for leading the delivery team and resources for assigned accounts. You will be the reference for the customer and ensure the total customer experience. Your key responsibilities will include monitoring the actual service level vs. the defined and agreed SLA, proposing improvements and changes to the customers' IT environment, and providing consultative IT advice and operational best practices sharing. You will also use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment. Additionally, you will conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts. You will support the customer in problem/escalation management, identify upselling opportunities, and work closely with Sales and Pursuit teams supporting cross BU strategies and solutions. You will maintain a strong understanding of the customer IT environment, vertical industry trends, and relevant market. You will communicate with the customer on an ongoing basis on all aspects of service support. You will understand standard procedures of Project Management and Change Management. You will be able to build and manage a cross-cultural, cross-tower, and cross-business team. You will have excellent communication, presentation, and listening skills. You will be native Spanish and fluent English. You will be willing to work in Madrid. You will have a first-level University Degree or equivalent combination of education and experience. You will have 3-7 years of experience in related fields. You will have certified in IT Service Management (ITIL Foundation V3 or 4 to ITIL Expert / ITIL Managing Professional based on job level).

What We Offer:

A competitive salary and extensive social benefits. A diverse and dynamic work environment. Work-life balance and support for career development. HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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