Quantitative Project Coordinator

hace 4 semanas

Madrid, Madrid, España M3EU A tiempo completo
Job Description

The Quantitative Project Coordinator plays a vital role in the Client Service team, ensuring the successful completion of market research studies. This involves managing day-to-day tasks, meeting project specifications, and exceeding client expectations.

This key team member is responsible for field management and sample strategies, coordinating with respondents, vendors, and clients. They will assist with study setup and other project requirements as needed.

Key Responsibilities:
  • Support and execute sampling and fieldwork plans, including screener review for allocated projects.
  • Execute end-to-end project tasks, such as link setup, link testing, languages requests, desk research, quality/audit checks, and study invitation delivery.
  • Ensure projects and tasks are completed in line with client/project lead timelines.
  • Setup or review dynamic audiences for allocated projects to ensure relevant samples are invited.
  • Address Support Team and other stakeholders' requests in a timely manner.
  • Attend meetings with PMs to ensure project specifications, client needs, timelines, and responsibilities are understood.
  • Take notes and fill checklists during briefings and other project key meetings, ensuring understanding and actioning.
  • Host market research pretest/pilot interviews for clients, ensuring interviews are conducted on time and as planned.
  • Build, update, and track customized fielding plans for all projects as needed.
  • Support PMs and coordinate fieldwork tasks on up to 20 live projects to maintain knowledge and experience on market research recruitment for quantitative studies.
  • Proactively seek alternative fieldwork strategies and find solutions to address response rates and costs on each project.
  • Discuss fieldwork progress and concerns with PDM before presenting solutions/suggestions to Project Lead.
  • Deploy sample on projects.
  • Manage and control exclusion lists on quantitative projects and update duplicates.
  • Manage and control partners on quantitative projects throughout the project lifecycle, ensuring M3 achieves and exceeds client expectations.
  • Handle compensation approvals.
  • Send final updates to partners and a summary of agreed costs in a timely manner before allowing them to issue an invoice.
  • Track, monitor, and report on sampling performance and project costs, supporting the improvement of project gross profit and timely delivery.
  • Alert the Project Manager of a project when a fieldwork strategy is failing, when the project is getting off track, or there is a quality concern, and work together to find alternative solutions.
  • Support PMs with invoicing, ensuring projects are closed and ready for invoicing in a timely manner. Update Target and Costs page with completes and partner costs.
  • Partner with Project Managers, Senior Project Managers, and/or Project Directors on projects to assist with day-to-day needs, including attendance of project meetings, fieldwork plans, taking notes, and other administrative tasks.
  • Be responsible for project coverage if the partnering project manager is out of the office during the project lifecycle.
  • Design and request multichannel recruitment methodologies for allocated projects, including email campaigns, calling, desk research, text messages, online advertisements, referral schemes, forums, blogs, patient groups, and associations networking and social media.
  • Have an excellent understanding of the M3 platforms and dynamic audience, emailing, and reporting tools to ensure they are used to support project deliverability.
Qualifications:
  • Bachelor's degree or equivalent preferred.
  • Relevant coursework in market research or healthcare preferred but not required.
Minimum Experience:
  • 0-1 year of market research experience.
Knowledge, Skill, Ability:
  • Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules.
  • Strong Microsoft Office skills (Excel) and quick learner of new technologies/software.
  • Basic math skills, with the ability to calculate incidence rate, response rates, profit, etc.
  • Interest/natural curiosity or previous experience/exposure within the healthcare space.
  • Strong critical thinking skills and ability to take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success.
  • Ability to work autonomously and in a team environment to successfully meet study-specific and departmental objectives.
  • Self-motivated and able to (re)prioritize tasks throughout the workday.
  • Exceptional time management, organizational skills, attention to detail, and ability to multitask.
Additional Information:
  • Participation in a company bonus scheme linked to personal and company performance.

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