Iberia Industry Field Application Specialist

hace 6 días

Madrid, Madrid, España Biomerieux A tiempo completo

Job Summary

As a Field Application Specialist for BioMerieux Industry Products in the Iberia region, you will provide technical support and customer training to ensure the successful implementation and maintenance of our solutions. You will work closely with internal and external customers to deliver world-class customer service and support.

Key Responsibilities

  • Provide technical ongoing support to bioMerieux systems and reagents, including pre-installation, technical installation, configurations, connections, training on customer site, and troubleshooting.
  • Coordinate and provide consistent follow-up of the installed base to ensure customer satisfaction and meet key performance indicators.
  • Participate in income generation initiatives by promoting value-added products and services, developing, and building customer relationships that result in customer loyalty, retention, renewal, and positive referrals.
  • Identify internal and external customer training needs, development of documentation and implementation plans, and successful execution based on established timelines.
  • Achieve quality, legal, and ethical standards as well as company policies.

Requirements
  • Bachelor's Degree in technical or life science field (or equivalent experience).
  • Food Microbiology is essential and experience working in a food environment.
  • Knowledge in Food business quality standards and regulation.
  • Knowledge in Molecular Biology will be a plus.
  • Excellent interpersonal and communication skills, both written and oral.
  • Customer & business oriented.
  • Ability to manage problems efficiently.
  • Teamwork and autonomy to work alone.
  • Software skills.
  • English fluency required; Portuguese language will be a plus.

What We Offer
  • Role based preferably in Madrid with availability to travel throughout the Iberian Peninsula and abroad for training or specific projects (approx. 40%).
  • BioMerieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law.

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