AWS Infrastructure Services Technician
hace 4 semanas
Job Summary
As an AWS Infrastructure Services Technician, you will be responsible for the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.
Key Responsibilities
• Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility.
• Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution, and all other aspects of Data Center support.
• Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data chiller systems, and generators.
• Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment.
• Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems.
Qualifications
• Ability to solve problems through root-cause elimination, stepping back to understand the broader context.
• Aptitude for troubleshooting and problem-solving complex issues.
• Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.
• Ability to follow procedures, system documentation, and track issues through appropriate entries into a Trouble Ticket system.
• Prioritize appropriately in a complex fast-paced environment.
• Willingness to take ownership for technical issues brought by the customer base.
• Capability of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered.
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