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Technical Support Specialist

hace 2 semanas


Valencia, Valencia, España beBeeApplication A tiempo completo 36.000 € - 54.000 €
Application Support Expert

This is a highly valuable position that directly impacts customer satisfaction through efficient, effective, and timely solutions.

The main responsibility of this role is to provide technical and application support for instrumentation and assays related to our core products and business units. This includes handling break/fix issues, configuration problems, and guiding customers through troubleshooting steps.

The role also involves in-depth investigation of errors to resolve them before escalating to specialists or engineers. The application support specialist must have excellent verbal and written communication skills, as the role interacts with various stakeholders.

Support is provided primarily via phone and remote access software.