Lead Team Member
hace 1 semana
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Utilizing the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
With over 9,500 associates at 28 locations worldwide, our company supports national and international customers in more than 35 languages, primarily from the automotive, travel, and logistics sectors as well as information and communication technology.
Job DescriptionWe are seeking an experienced and dedicated team leader to join our Connected Drive Services team. As a lead team member, you will be responsible for overseeing and motivating a team of skilled agents, ensuring exceptional service delivery to our clients.
You will monitor and evaluate team performance, provide coaching and feedback, and implement strategies to enhance overall team productivity and efficiency. Additionally, you will be responsible for preparing reports and documentation for supervision, developing administrative tasks, and promoting continuous improvement initiatives.
Required Skills and Qualifications- Distribute and assign tasks to a team of international agents
- Monitor team performance through various methods, including reports, statistics, and feedback sessions
- Attend individual and group meetings to address team concerns and deviations
- Develop and implement strategies to improve team productivity and efficiency
- Prepare and present reports and documentation for supervision
We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience and qualifications. In addition, you can expect a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
About Bosch GroupThe Bosch Group is a world-leading manufacturer of advanced technologies and services. With a rich history dating back to 1886, we have established ourselves as a trusted partner to industries around the globe. Our commitment to innovation, quality, and sustainability drives us to deliver cutting-edge solutions that make a positive impact on people's lives.
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