Security Integrations Engineer

hace 1 semana

Madrid, Madrid, España Amazon A tiempo completo
About the Role

Amazon Global Security Operations (GSO) is seeking a highly motivated and detail-oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group. This team is responsible for supporting Amazon's physical security system infrastructures, including access control, CCTV, visitor management, and incident management systems.

Key Responsibilities

• Provide day-to-day support operations for complex distributed physical security infrastructures
• Respond to telephone, ticket, and email requests in a professional and efficient manner
• Perform various programming and technical project/administrative activities on security systems
• Follow standard procedures for proper escalation of issues to the appropriate teams
• Review and recommend logical and technical design as defined by documented standards
• Document knowledge in the form of knowledge base Wiki articles
• Participate in an on-call rotation

About the Team

The Security Integrations Group (SIG) is a part of the Global Security Operations Technology (GSOTech) group, primarily an engineering team for Amazon's physical security systems across the globe. The team participates in the design, development, deployment, and project management aspects of these systems, providing 24/7 customer support for physical security systems.

Requirements

• Work a flexible schedule/shift/work area, including weekends and/or holidays
• 2+ years of customer-facing IT role or physical security systems/infrastructure work experience
• Experience scripting in PowerShell or other scripting languages
• Bachelor's or Associate's degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)
• Experience managing projects with shifting priorities
• Knowledge of networking basics through work experience or education
• Experience building and maintaining strong working relationships with internal and external partners
• Experience working with Microsoft SQL Server

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