Quality Assurance Specialist With Italian, Spanish

hace 4 semanas


Barcelona, Barcelona, España Mygwork A tiempo completo

About the Role:

We are seeking a highly skilled and analytical Quality Auditor to join our team at Amazon. As a Quality Auditor, you will be responsible for auditing program level defects, analyzing and reporting on defect data and trends.

Key Responsibilities:

  • Research and evaluate the facts surrounding the transactions, Identify process deviations with respect to program level defects by conducting audits.
  • Communicate with external customers, financial institutions via phone and/or email during the audit process.
  • Provide training need analysis to management and training team for individuals/team/site in order to address knowledge gaps.
  • Engage with global stakeholders and peers, and drive Calibration efforts across sites.
  • Projects & Kaizen: Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
  • Drive projects on automation to reduce QA manual efforts and improve QA yields.
  • Good process acumen to develop strategic policies to ensure to invent and simplify the process further.
  • Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
  • Take proactive ownership when identifying process gaps/ defects - if the process is owned by another department take the lead in identifying, communicating and helping the owning team to resolve the gap/issue.

About the Team:

The Audit and Insight team audits the Seller registration, verification and compliance checks for different market places. We also generate insight and give recommendations for process improvements to enhance seller experience, efficiency improvement, operational excellence.

What We Offer:

  • We offer a place where your voice is heard.
  • Opportunities to train and mentor other specialists.
  • Collaborate with our global worldwide colleagues where you can be in contact with stakeholders from different countries and cultures.
  • Opportunities to get involved in analyzing metrics, interpreting trends and proposing corrective actions.
  • An engaged team, eager to share their expertise and best practices with you.
  • A wide range of benefits.
  • Opportunity to grow and learn.

Basic Qualifications:

  • Experience with Excel
  • Speak, write, and read fluently in English
  • Speak, write, and read fluently in Italian
  • Speak, write, and read fluently in Spanish

Preferred Qualifications:

  • Knowledge of consumer product compliance processes and regulations
  • Experience in regulatory compliance management with government agencies
  • Experience in data-driven business operations processes

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.



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