Senior Workplace Collaboration Specialist

hace 1 mes


Madrid, Madrid, España SGS A tiempo completo
Job Title: Senior Workplace Collaboration Specialist

Salary Range: $100,000 - $140,000 per annum

Job Description

We are seeking a highly skilled and experienced Senior Workplace Collaboration Specialist to join our team at SGS. As a key member of the Corporate Workplace and Collaboration team, you will play a vital role in defining and evolving the global modern workplace for our employees.

Your primary responsibility will be to serve as the team expert in Microsoft Workspace suite and collaborate closely with IT specialists to evaluate, design, and implement collaboration solutions that meet business needs and leverage the latest features and technologies.

You will ensure standardization and optimization of corporate services in the workplace domain and manage key stakeholder demands. Additionally, you will act as the subject matter expert for Microsoft 365, assisting with integrations and technical assessments for implementations and migrations.

In this role, you will have the opportunity to work on complex collaboration solutions, leading work-streams on transformational programs while ensuring adherence to corporate standards. You will also support the Merge and Acquisitions team on integration strategy and serve as Tier 3 support and escalation contact for advanced troubleshooting and investigation of complex incidents for the Operations Center based in Manila.

Key Responsibilities:
  • Design and deliver complex collaboration solutions, leading work-streams on transformational programs while ensuring adherence to corporate standards.
  • Act as the subject matter expert for Microsoft 365, assisting with integrations and technical assessments for implementations and migrations.
  • Support the Merge and Acquisitions team on integration strategy.
  • Serve as Tier 3 support and escalation contact for advanced troubleshooting and investigation of complex incidents for the Operations Center based in Manila.
  • Execute non-standard service requests and complex operational tasks as needed.
Qualifications and Requirements:
  • Bachelor's degree in Computer Science or a related field. Exceptional candidates without a degree will be considered.
  • Microsoft Certifications are an advantage.
  • Fluent in English.
  • At least 3 years of technical experience with Microsoft 365.
  • Familiarity with Microsoft Active Directory, Entra, and basic Azure services.
  • Advanced PowerShell scripting and knowledge of Microsoft Graph.
Skills and Qualities:
  • Strong project coordination and escalation management skills.
  • Proficiency in working with ITSM tools such as ServiceNow.
  • Ability to coach, influence stakeholders, and deliver presentations.
  • Strong technical writing skills.
  • Collaborative and enjoys sharing knowledge with others.
  • Motivated to learn and take initiative.
Working Relationships:
  • Work closely with other Workplace team members, the Security Team, and Global Operations teams.
  • Regularly collaborate with IT Production team members to identify areas for improvement.
  • Coordinate with Microsoft account teams and external service providers.
  • Engage with the IT Demand Management team to address assigned IT demands.
  • Maintain regular contact with key stakeholders, including country IT teams.
  • Participate in global projects as a project member when required.


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