Microsoft Dynamics CRM Subject Matter Expert

hace 2 semanas

Madrid, Madrid, España Ironhack A tiempo completo
About the Role

We are seeking a highly skilled Microsoft Dynamics CRM professional to collaborate closely with our Education team as the Subject Matter Expert and/or lead teacher.

The ideal candidate will have at least 5 years of hands-on experience with Microsoft Dynamics, with a strong technical and admin focus.

Responsibilities include developing and delivering content that covers the latest strategies, tools, and techniques in Microsoft Dynamics CRM, as well as teaching and mentoring students.

Key Responsibilities
  • Develop detailed syllabus for a Microsoft Dynamics bootcamp, including learning outcomes, modules to be taught, assessment methods, etc.
  • Develop course materials for a self-paced prework and teacher-led and self-paced (combined) bootcamp materials.
  • Develop exercises aligned with learning goals and lessons taught.
  • Prepare lesson plans that are balanced and meet the needs of the group and adjust lesson plans to take account of learning success and difficulties.
  • Alternate between teaching in the classroom versus pairs or groups, giving clear instructions.
  • Oversee the whole academic experience of the Ironhack bootcamp.
  • Facilitate a safe, supportive, and energetic community that welcomes the various needs and learning styles of your students.
  • Challenge students to think strategically as they turn their ideas into rel user design projects.
  • Collaborate with Program Managers, Project Managers and the customer to ensure that students achieve their professional goals.
  • Administer assessment tasks and give students timely and accurate feedback on learning outcomes.
Requirements
  • At least 5 years of hands-on experience with Microsoft Dynamics, with a strong technical and admin focus.
  • Technical Proficiency: Proficient in Microsoft Dynamics CRM customizations, configurations, and integrations.
  • Strong knowledge of workflows, plugins, Power Platform, and data management within Dynamics CRM.
  • Experience with Dynamics 365 modules such as Sales, Customer Service, and Marketing is a plus.
  • Licenses (not mandatory but a plus): Dynamics 365 Sales, Customer Service, or Marketing License, Dynamics 365 for Customer Engagement Plan, Power Apps License, Admin and Developer Licenses, Dynamics 365 Project Service Automation.
  • Industry Expertise: preferably experience in highly regulated industries where CRM is critical to customer engagement and data management.
  • Educational Background: a degree in Computer Science, Information Systems or similar is preferred.
  • Content Creation Experience: experience in creating content and materials for teaching or training purposes is highly valued.
  • Teaching or training experience in a professional or academic setting is mandatory if you are interested in the teaching role.
  • Excellent written and verbal communication skills, with the ability to convey complex concepts in an easy-to-understand manner.
  • Fluent in English.

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