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Tech Support Specialist

hace 3 semanas

Sevilla, Sevilla, España beBee Careers A tiempo completo
Job Description

We are seeking a skilled professional to join our team as a Tech Support Specialist. This role involves managing incident reports, researching and resolving customer issues, and working closely with customers to provide technical support.

Key Responsibilities
  • Handle incoming reports and requests in our ticket system
  • Research, diagnose, troubleshoot, and identify solutions to resolve issues
  • Locate, create, and manage workarounds
Requirements

To be successful in this role, you will need:

  • A bachelor's or master's degree in computer science, engineering, or equivalent
  • A minimum of 5+ years of experience in system admin or similar
  • AWS Cloud knowledge: S3, RDS, LB, Security group, etc.
  • Advanced usage skills of Linux and/or other Unix-based operating systems
  • Knowledge of server administration, shell scripting, and configuration in large server environments
  • Knowledge of networking, including load balancing, firewalls, VPN, port mapping, TDP/UDP and HTTPS
  • Experience with Java, XML, XSLT and basic development tools
  • Familiarity with GIT, web server (Apache) and some database (Oracle) knowledge
  • Understanding of agile software development principles