Director of Global Digital Workplace Platforms

hace 4 semanas


Barcelona, Barcelona, España Planet A tiempo completo
About Us:
Planet is a technology company that's transforming the payments industry by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. Our market is evolving and expanding, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

Role Overview:
This role leads the global End-User Technology and Platform Services, known as Digital Workspace Services (DWS). The successful candidate will be responsible for delivering a seamless IT experience by integrating Digital Workplace functions with Planet IT, ensuring efficient end-user services for over 3,000 global employees. They will drive a world-class employee experience through IT Service Desk operations, collaboration tools, and end-user computing services. The role will also involve leading continual improvement of DWS technologies, processes, and operations, aligned with Planet's growth and security requirements. Strong relationships with business stakeholders will be essential, ensuring regular communication on service needs, improvements, risks, and changes. The candidate will collaborate with project teams to introduce new DWS capabilities that add value for the business and enhance the employee experience. Ensuring simple, secure, and effective workplace technology solutions for end users while fostering a customer-first culture is key to success in this role.

Key Responsibilities:
Deliver a customer-first, service-driven mindset, understanding the experience and needs of internal customers, ensuring service delivery aligns with excellence in customer experience and stakeholder requirements. Collaborate with key stakeholders to understand business needs, identify opportunities, and prioritize initiatives that enhance employee experience, productivity, and satisfaction. Foster a culture of innovation and continuous improvement, driving the adoption of new technologies and processes that enhance the employee experience and support business growth.

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