Customer Relations Specialist

hace 4 semanas


Madrid, Madrid, España Ebury A tiempo completo
About the Role:
We are seeking a highly skilled Customer Relations Executive to join our fast-growing team in Madrid. As a key point of contact for our corporate clients, you will provide daily operational and trading assistance, acting as an ambassador for our product and service at a customer-facing level.

Key Responsibilities:
• Provide exceptional client service, ensuring timely and accurate resolution of client issues
• Manage a portfolio of 300 clients, trading online through our EBO platform
• Develop a deep understanding of clients' business activity, FX needs, and preferences
• Collaborate with internal teams to find solutions and drive business growth

Requirements:
• Spanish fluency and English at a professional level
• Strong written and verbal communication skills
• Ability to multitask, prioritize, and manage workload in a high-pressure environment
• Experience with Microsoft suite, particularly Excel

What We Offer:
A career with Ebury, a hyper-growth FinTech firm, offering a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.

Commercial Awareness:
• Confidence to promote our company offering and identify new opportunities to grow key accounts
• Ability to deal with numbers, exchange rates, profit margins, and commercial implications

Eye for Detail:
• Accuracy and attention to detail when dealing with live currency trade booking, banking information, and high-value payments

Drive to Solve Problems:
• Self-starter with the initiative to find solutions and drive business growth
• Ability to work with teams internally to find solutions and drive business growth

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