Operations Center Manager

hace 1 mes


Barcelona, Barcelona, España Amazon A tiempo completo

Job Summary

Amazon is seeking an exceptional Operations Center Manager to join our AMXL team, responsible for managing the entire service for heavy items, from supply chain fulfillment to delivery and returns. This role requires a strong focus on safety, productivity, and innovation, with a passion for delivering exceptional customer experiences.

Key Responsibilities

  • Create and implement metrics and performance dashboards to measure carrier health and potential
  • Drive root cause analysis and identify potential business opportunities
  • Engage with cross-functional teams to implement project/program requirements
  • Manage multiple projects simultaneously and communicate effectively with stakeholders
  • Supervise a team of data analysts and provide guidance on data-driven decision making

About the Team

Our AMXL team is responsible for delivering large items, including furniture and home appliances, with a focus on customer care. We unpack, assemble, and install items, and take away old items where needed. With a focus on safety, productivity, and innovation, we're changing the way customers buy and receive large goods for the better.

Basic Qualifications

  • Experience in team management and program or project management
  • Experience working cross-functionally with tech and non-tech teams
  • Experience delivering cross-functional projects and defining program requirements
  • Experience in supply chain and data analysis

Preferred Qualifications

  • Experience implementing repeatable processes and driving automation or standardization
  • Experience in data mining, data management, reporting, and SQL queries

Amazon is an equal opportunities employer.



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