Accounting Solutions Expert
hace 7 días
About Us
Lucanet Group is the CFO Solution Platform built for modern finance leaders to automate financial consolidation and planning, disclosure management including ESG reporting, lease accounting, treasury, and tax management. More than 5,500 companies worldwide rely on our easy-to-use SaaS platform to help them lead with ease.
We are a team of game changers with over 850 people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We support your career growth while creating better software solutions and growing a better company. Lucanet Group is more than a workplace; we champion continuous improvement, push boundaries, impact industries, and grow careers.
About the Role
As an Accounting Solutions Expert, you will be the primary point of contact for resolving issues related to Lucanet products and third-party integrations. Join our Support team to help clients address technical and user-based queries swiftly, ensuring high customer satisfaction through exceptional service quality.
Your Responsibilities:
- Address and qualify customer enquiries via phone, providing prompt support and error analysis.
- Support users on issues related to various Lucanet modules, including Consolidation, Financial Planning, Tax Compliance, and ESG Reporting.
- Create, review, and update knowledge articles to improve team efficiency.
- Escalate complex cases to higher support levels when necessary.
- Assist in onboarding and mentoring new team members, sharing best practices and insights.
Your Profile:
We seek a candidate with a completed training or degree in business administration, accompanied by at least one year of relevant experience. Your solid understanding of controlling, finance, and accounting principles is essential. Proficiency in MS Office, particularly Excel and Outlook, enhances productivity. Excellent English communication skills (C1 level or above) are required. Knowledge of additional languages like Italian, French, Dutch, or Spanish is a strong plus. Basic technical skills, including familiarity with Windows and Linux systems, and capabilities in SQL and databases, are also beneficial. Previous experience with ticketing and CRM systems is advantageous.
Your Benefits:
- A competitive salary of €60,000 - €80,000 per annum.
- A hybrid working model that balances remote and company time.
- Health Promo & counselling offers to support your physical and mental well-being.
- Employee events and workshops to foster team spirit.
- A Learning & development plan to inspire knowledge and growth.
Powered by Uniqueness:
We recognize that every person brings a unique blend of skills and experiences, which we value and empower to drive success.
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