Customer Service Representative with French and English
hace 6 días
Job Summary: We are seeking a highly skilled Customer Service Representative with French and English language proficiency to join our team at Page Personnel. As a key member of our customer operations team, you will be responsible for handling customer calls, emails, and queries in a timely and professional manner.
Key Responsibilities:
- Handle customer calls and emails in French and English, responding to queries and resolving issues in a timely and professional manner.
- Transfer customer calls to an automatic satisfaction survey, aiming for a minimum satisfaction rate of 50% and a client/supplier satisfaction rating of 4.5 out of 5.
- Manage customer queries originated in SC business via email, telephone, or child case, following up on queries received via phone call within 48 hours.
- Analyze customer accounts in SAP and ICON systems, identifying areas for improvement and implementing changes as necessary.
- Make outgoing calls to customers for clarification requests, ensuring that all customer needs are met.
- Administer service contracts, including activation, adaptation, transfer, prolongation, termination, or suspension, and archive contracts in a digital platform (SCAT).
- Print and send welcome letters to customers, ensuring a positive first impression.
- Work on holidays when required and approved by the TL beforehand, demonstrating flexibility and a commitment to customer service.
- Basic level and some experience in SAP/FI, with medium level and some experience in MS office tools, particularly Excel.
- High level of English and French language proficiency, with opportunities to work in a multinational company with a great international environment.
- 3 days of teleworking and flexibility, making it an ideal role for those seeking a better work-life balance.
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