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Senior Account Leadership Professional
hace 2 semanas
At Refinitiv, we are seeking a highly skilled Senior Account Leadership Professional to join our team. This role plays a critical role in leading a team of high-performing account specialists and ensuring seamless customer operations.
About the Role:The Senior Account Leadership Professional will lead a team of account specialists responsible for supporting account managers with renewals, new sales, upsells/cross-sells within an assigned territory. Key responsibilities include collaborating with account management teams to deliver exceptional account management strategies aligned with overall business goals, identifying and mitigating potential risks to ensure successful execution of sales and renewal processes, and ensuring a high level of customer satisfaction by addressing issues promptly and effectively.
Key Success Measures:- Sales Performance: Team sales and revenue, team quota achievement, net dollar retention
- Customer Relationship Management: Customer satisfaction, customer retention, Net Promoter Score (NPS), customer inquiry response time, customer issue resolution time
- Operational Efficiency: Task completion rate, average task completion time, error rate, first contact resolution rate
- Administrative Tasks: Document accuracy, data entry accuracy, report generation timeliness
- Collaboration: Team collaboration, cross-functional collaboration
- Customer Obsessed: Prioritize customer needs and satisfaction
- Challenge & Commit: Take on challenges and commit to achieving goals
- Growth Mindset: Embrace continuous learning and improvement
This is an exciting opportunity for a motivated and experienced professional to make a significant impact on our business. If you have a strong background in account management, leadership, and customer-facing roles, and a passion for delivering exceptional results, we encourage you to apply.
What's in it for You?As a member of our team, you can expect:
- A hybrid work model that offers flexibility and work-life balance
- A comprehensive benefits package, including flexible vacation, mental health days off, and employee incentive programs
- Access to LinkedIn Learning and internal talent marketplace opportunities
- Two paid volunteer days annually and opportunities to participate in environmental, social, and governance initiatives
- A purpose-driven work environment that supports justice, transparency, and inclusivity
We are committed to creating a diverse and inclusive workplace that celebrates differences and promotes equal opportunities for all employees. We welcome applications from talented professionals who share our values and are passionate about making a difference.