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Luxury Guest Experience Manager
hace 2 semanas
Jumeirah Mallorca's Commitment to Excellence:
At Jumeirah Mallorca, we pride ourselves on delivering exceptional guest experiences, setting new standards in luxury hospitality. Our award-winning Talise Spa is a testament to our commitment to excellence, providing world-class amenities and expert therapists in a serene and rejuvenating environment.
We're seeking a skilled Spa Receptionist to join our dedicated team. As a key member of our front desk, you'll be responsible for delivering top-notch customer service, handling reservations, and processing payments with precision.
Main Responsibilities:
- Deliver a warm welcome and seamless check-in experience for our guests.
- Manage appointments and cancellations, minimizing downtime and maximizing efficiency.
- Promote our luxurious spa products and treatments, elevating the overall guest experience.
- Ensure a clean and organized reception area, reflecting the high standards of our brand.
- Collaborate with spa staff to guarantee smooth operations and exceed guest expectations.
About You:
The ideal candidate will bring:
- A minimum of 1 year of experience in a similar role.
- Familiarity with the luxury industry is highly advantageous.
Skill Requirements:
- Excellent English language skills.
- Proficiency in computer software and Microsoft Office Package.
- Outstanding communication and interpersonal skills at all levels.
- Exceptional time management and organizational skills.
- Professional presentation skills.
- A positive, can-do attitude.
Join our dynamic team at Jumeirah Mallorca and contribute to delivering unparalleled luxury guest experiences.
