Customer Service Director

hace 2 semanas


Bilbao, Vizcaya, España beBee Careers A tiempo completo

We are seeking an experienced Customer Service Manager to lead our customer-facing team and drive business growth.

Job Description:

The ideal candidate will have a proven track record of providing excellent customer service and promoting a culture of excellence within the organization. Key responsibilities include improving the customer experience, creating engaged customers, and facilitating organic growth.

  • Improve the customer service experience through data-driven insights and best practices
  • Take ownership of customer issues and follow problems through to resolution
  • Set clear goals and deploy strategies focused towards achieving those goals
  • Develop service procedures, policies, and standards
  • Analyze statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents
  • Stay up-to-date with industry developments and apply best practices to areas of improvement


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