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Workplace Infrastructure Technician

hace 3 semanas

Santiago de Compostela, La Coruña, España beBee Careers A tiempo completo

The Workplace Services Technician will play a key role in supporting the organization's IT infrastructure and ensuring the smooth operation of business processes.

Main Responsibilities:
  1. Laptop and Workstation Support:
    • Install, configure, and maintain laptops and workstations for end-users.
    • Perform hardware and software troubleshooting to resolve technical issues.
    • Ensure all devices are up-to-date with the latest security patches and software updates.
  2. Support and Escalation:
    • Provide first-level support for end-user IT issues, including connectivity, software, and hardware problems.
    • Respond to service requests and incidents in a timely manner, ensuring minimal disruption to end-users.
    • Escalate complex issues to senior technicians or relevant IT teams when necessary.
  3. Inventory Management:
    • Maintain an accurate inventory of IT assets, including laptops, workstations, and peripherals.
    • Assist in the tracking and management of IT equipment lifecycle, including procurement, deployment, and disposal.

The ideal candidate will have excellent technical skills, strong communication skills, and the ability to work effectively in a team environment.