IT Support Specialist

hace 3 días


Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team in Barcelona. As a German language IT advisor, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and collaborating with our internal teams.

Key Responsibilities
  • Provide first-level IT support to clients via phone, email, and chat or through our self-service portal
  • Assist clients with the operation of user systems and peripheral devices
  • Perform root cause analysis and troubleshooting via phone and/or remote access
  • Monitor IT requests and issues in our ITSM system, including categorization and prioritization
  • Collaborate with our internal teams to ensure seamless service delivery
Requirements
  • Native level of German and advanced level of English
  • Good knowledge/interest in Telemarketing/Sales and IT
  • Previous experience in Outbound Sales and Business Development (not required)
  • Excellent self-organization and time-management skills
  • Strong team player with high social competence
  • Energetic, innovative, and proactive approach
  • Excitement about intercultural communication and expatriate lifestyle
  • Valid Spanish work permit (required)
What We Offer
  • Full-time 39 hours/week permanent contract
  • Initial training program
  • Competitive salary and bonus structure
  • Central location in Barcelona
  • Career development programs and language classes

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