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Customer Service Professional
hace 1 semana
CooperVision is a global leader in contact lenses, dedicated to creating brighter futures for our customers, wearers, and people.
The Customer Experience Specialist is the first point of contact with Iberia customers, responsible for ensuring high-quality support and a differentiating service. Teamwork is essential for process simplification, integration, and area detection.
Main activities include:
- Providing responses to customer requests regarding product information, order statuses, and shipment tracking.
- Processing customer orders according to company procedures and customer requests.
- Managing incidents with shipments, deliveries in wrong addresses, collections, lost goods, and product returns.
- Monitoring backorders and notifying customers as necessary.
- Ensuring correct communication about new product launches and promotional campaigns to align with business objectives.
