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About Thermo Fisher Scientific
We are a leading global biotechnology company that helps our customers make the world healthier, cleaner and safer. Our mission is to enable our customers to make the world a better place.
Job Summary
We are seeking a highly skilled Technical Application Scientist to join our Life Sciences Solutions Group. As a Technical Application Scientist, you will be responsible for providing technical support to our customers and field personnel, as well as relaying feedback to the organization.
Key Responsibilities
- Provide technical support for Thermo Fisher Scientific laboratory plastics by answering customer technical inquiries.
- Provide support on technical issues by using all available resources and collaborate with various experts within our organization to tackle issues or problems when warranted.
- Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
- Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides.
- Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
- Present technical updates to colleagues and contribute to our department meetings.
- Participate in frequent training on products and continuing education on our new applications and technologies.
- Participate in additional special team or individual projects.
- Perform other related tasks as opportunities arise.
Requirements
- B.S., B.A. or M.S. in life sciences or chemistry or a similar field.
- 2-10 years laboratory experience.
- Prior experience in customer service or a customer facing role is a strong plus.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.
