Senior Technical Support Specialist
hace 4 días
Job Summary
We are seeking a skilled and experienced Senior Technical Support Specialist to join our team at Airbus Helicopters España. This is an exciting opportunity to work with our AHE NH9O Product Support team, providing technical support to in-service NH9O Spanish fleets and worldwide NH9O fleets related to Front Fuselage matters.
About the Role
- This role involves managing and resolving all technical queries and events, including responses to customers and the network.
- You will be responsible for triggering and tracking corrective actions, ensuring compliance with Airworthiness and KPIs (OTD, etc.).
- Contribute to defining technical solutions and preventive measures, and deliver them to customers and the network for service-related issues.
- You will analyze and consolidate data from customer services, providing well-founded information for design, support, and availability of the fleet.
- Organize and manage regular technical review meetings with customers and stakeholders to inform about maintenance closure and operational perspectives.
About the Team
As part of the AHE NH9O Product Support team, this position contributes to providing technical support to in-service NH9O Spanish fleets and worldwide NH9O fleets related to Front Fuselage matters. Our team aims to ensure Continuing Airworthiness and fleet serviceability, bringing solutions to technical problems encountered on in-service aircraft.
Key Competencies
- Aeronautical Engineer or similar qualification.
- High level of English proficiency.
- Ability to work in an international and multi-companies team environment.
- High reactivity, agility, and technical analysis skills.
- Customer-oriented approach.
- Ability to work under customer pressure and in flexible time if required.
- High level of expertise in Excel and/or Google Sheets.
- Knowledge of CATIA or other additional computer skills may be valuable.
- Experience in the aeronautical sector, especially in Aircraft Maintenance, is highly valued.
Salary and Benefits
The estimated salary range for this position is approximately €45,000 - €60,000 per annum, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, pension scheme, and opportunities for professional development.
How to Apply
If you are a motivated and experienced individual looking for a new challenge, please submit your CV and application. We look forward to hearing from you.
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