Digital Operations Leader for Renewable Energy Solutions
hace 1 semana
About Us At GreenPowerMonitor, a DNV company, we're driving the global energy transformation with data-driven digital solutions. Our mission is to optimize renewable energy installations worldwide, contributing to a more diverse and sustainable energy mix.
The Opportunity As our Line Manager for Technical Support, you'll lead a dedicated team of 10 professionals who are the go-to experts for our customers. Your team plays a critical role in turning customer challenges into success stories, delivering world-class technical support for our cutting-edge solutions that monitor and manage solar, wind, and storage assets.
Your Key Responsibilities Drive operational excellence by ensuring adherence to organizational processes, optimizing workflows, leveraging digitalization and automation, and implementing initiatives that boost departmental efficiency. Lead, inspire, and develop a high-performing technical support team while maintaining high levels of engagement and alignment with organizational goals.
Fostering a Positive Team Culture Foster a positive team culture emphasizing collaboration, continuous improvement, and customer-focused values. Encourage open communication, teamwork, and actively support diversity, equity, and inclusion.
Coaching and Development Conduct performance evaluations of team members, providing constructive feedback, identifying areas for improvement, and setting clear goals to ensure alignment with team and organizational objectives. Coach, mentor, and support the team by creating individual development plans, and offering guidance for professional growth to help employees reach their full potential.
Operational Efficiency Manage team workload by assigning tasks effectively, ensuring balanced distribution and alignment with individual skills and business priorities. Allocate and prioritize resources, including budget and personnel, to optimize operational efficiency and achieve timely, high-quality outcomes.
Cross-Functional Collaboration Collaborate with cross-functional teams, negotiate effectively, and influence key stakeholders to deliver tasks on time and maintain high-quality standards. Address escalations promptly and effectively, ensuring critical issues are resolved while maintaining positive customer relationships.
Performance Monitoring Monitor and report on key KPIs and metrics related to the technical support function and identify areas for improvement. The ideal candidate will have experience leading high-performing teams and driving operational excellence in fast-paced environments.
About the Role We offer an attractive salary range of $120,000 - $180,000 per annum, depending on experience. This position is a great opportunity for someone looking to make a tangible impact in the renewable energy sector while developing their leadership skills and expertise.
About Us Cloud Solutions is a division of GreenPowerMonitor, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services.
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