Customer Experience Coordinator
hace 4 semanas
Customer Experience Coordinator
The role of a Customer Experience Coordinator at Findasense involves managing direct communication across all digital channels in a proactive manner. This ensures that customer satisfaction aligns with the needs of our customers.
Key Responsibilities
- Manage customer care channels via email and telephone, resolving customer queries on a Q&A basis.
- Participate in team meetings to report on project status and contribute to content creation.
- Produce monthly quantitative and qualitative reports on Customer Care performance.
Requirements
- Customer service oriented, organised, and attentive to detail.
- Sociable person who enjoys customer service and generating good engagement with everybody.
- Native German and bilingual in English, with the ability to communicate with both the German team and the global team in English.
- Availability to work full time and be located in Spain.
Benefits
- Enjoy 23 days of annual leave to relax and find your inner Zen.
- Have the day of your birthday all to yourself, so you can kick back and celebrate in style.
- Experience the incredible benefits of having major medical insurance coverage.
- Have a connectivity allowance for expenses incurred by remote working.
- Enjoy flexible remuneration with Cobee's restaurant, transport, and childcare cards.
- Bring your furry friend to the office.
- Work at your own pace with our flexible working hours.
- Have exciting opportunities for career growth.
- Contribute your skills and time for a noble cause, with the option for 40 life-changing volunteer hours every year.
Why Findasense?
At Findasense, we are a global Customer Experience company that relies on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency, and a collaborative culture where our EPIC model makes us unique, different, and allows us to create long lasting relationships.
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