Customer Experience Coordinator

hace 4 semanas


Madrid, Madrid, España Findasense A tiempo completo

Customer Experience Coordinator

The role of a Customer Experience Coordinator at Findasense involves managing direct communication across all digital channels in a proactive manner. This ensures that customer satisfaction aligns with the needs of our customers.

Key Responsibilities

  • Manage customer care channels via email and telephone, resolving customer queries on a Q&A basis.
  • Participate in team meetings to report on project status and contribute to content creation.
  • Produce monthly quantitative and qualitative reports on Customer Care performance.

Requirements

  • Customer service oriented, organised, and attentive to detail.
  • Sociable person who enjoys customer service and generating good engagement with everybody.
  • Native German and bilingual in English, with the ability to communicate with both the German team and the global team in English.
  • Availability to work full time and be located in Spain.

Benefits

  • Enjoy 23 days of annual leave to relax and find your inner Zen.
  • Have the day of your birthday all to yourself, so you can kick back and celebrate in style.
  • Experience the incredible benefits of having major medical insurance coverage.
  • Have a connectivity allowance for expenses incurred by remote working.
  • Enjoy flexible remuneration with Cobee's restaurant, transport, and childcare cards.
  • Bring your furry friend to the office.
  • Work at your own pace with our flexible working hours.
  • Have exciting opportunities for career growth.
  • Contribute your skills and time for a noble cause, with the option for 40 life-changing volunteer hours every year.

Why Findasense?

At Findasense, we are a global Customer Experience company that relies on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency, and a collaborative culture where our EPIC model makes us unique, different, and allows us to create long lasting relationships.



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