Digital Infrastructure Specialist

hace 7 días


Madrid, Madrid, España Ryanair A tiempo completo

Ryanair is seeking a skilled Digital Infrastructure Specialist to join its Customer Care team in Madrid. Reporting to the Head of Service Design and CS Digital, this is a permanent position based in our Madrid office.

Key Responsibilities
  • SUPPORT DIGITAL PRODUCTS: Collaborate with internal teams to maintain and enhance Ryanair's digital platforms, including Help Centre, Telephony platform, ChatBot, and AI technologies.
  • CUSTOMER SERVICE CRM: Manage customer interactions, resolve issues, and implement improvements to ensure seamless customer experiences.
  • CHANGE MANAGEMENT: Execute change requests across multiple systems, working closely with IT teams and external vendors.
  • ADMINISTRATIVE TASKS: Handle routine tasks such as user account management, company reports, workflows, and other administrative duties.
  • TROUBLESHOOTING: Identify and resolve technical issues affecting internal users, ensuring minimal disruption to operations.

The ideal candidate will have previous experience supporting systems as an IT or admin user, with a strong background in consumer-facing websites/applications. Proactive problem-solving skills, excellent communication, and a passion for digital products are essential. Experience in agile environments and e-commerce is highly valued.

Requirements
  • PRIOR EXPERIENCE: At least 1 year of experience supporting systems as an IT or admin user.
  • DIGITAL SKILLS: Strong knowledge of digital platforms, including consumer-facing websites/applications.
  • COMMUNICATION: Excellent written and verbal communication skills, with the ability to work effectively with internal teams and external partners.
  • PROBLEM-SOLVING: A proactive approach to decision-making and a passion for resolving complex technical issues.
  • TEAMWORK: Ability to collaborate within a fast-paced environment and contribute to organisational goals.

We offer a competitive salary, airline benefits, and a dynamic work environment that fosters growth and development. Estimated salary range for this role is €40,000-€60,000 per annum, depending on experience.



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