Erc Solution Architect

hace 2 semanas

Alicante, Alicante, España Ericsson A tiempo completo

About this opportunity

Ericsson is seeking a skilled Solution Architect to join our Emergency Recovery Centre (ERC) team. As a key member of our team, you will be responsible for providing technical and leadership support services to our customers. Your primary focus will be on fault isolation of network and solution-level issues, and resolving problems to stabilize and optimize customer networks in a timely manner.

Key Responsibilities

  • Be responsible for Emergency Handling Services and accountable for restoring the customer systems in the shortest possible time
  • Brainstorm and provide solutions to customers' problems during emergencies and in post-mortem phase or cross-domain task forces and RCA CSRs
  • Drive effective collaboration internally while interacting closely with our customers
  • Remove barriers and address complex situations about technical and business challenges while driving the emergency
  • Participate with various levels of Local and Global Support management in post-event improvement activities

Requirements

  • Minimum Bachelor's degree in Engineering or Computer Science or equivalent experience
  • 5+ years of Customer Support experience
  • Solid technical background with hands-on experience in Telecom Products e.g. 5GC, EPC, Cloud, IMS, etc.
  • Broad Solution and Networking experience in a Telecom domain preferably in E2E network-level troubleshooting
  • Demonstrated leadership, excellent analytical & problem-solving capability and negotiation skills
  • Good communication skills; including oral, written and presentations
  • Customer orientation, excellent collaboration, and conflict management skills
  • The ability to remain calm and focused under extremely stressful situations and be open-minded when approaching problems, considering all inputs and available alternatives before making decisions

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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