Front Desk Team Lead

hace 4 semanas


Madrid, Madrid, España Marriott International A tiempo completo

Job Summary

As a Front Desk Supervisor at Marriott International, you will be responsible for providing exceptional guest service and ensuring a seamless check-in experience. You will assist staff with expediting situations related to guest service, follow up with guests regarding satisfaction with guest-related issues, and process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

Key Responsibilities

  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Requirements
  • Bachelor's degree in Hospitality or Business Administration.
  • English and Spanish are required. Other languages are highly valued.

About Marriott International

Marriott International is a leading global hospitality company with a portfolio of 30 brands and over 7,000 properties in more than 131 countries.


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