Senior Applications Consultant
hace 1 mes
Job Summary
We are seeking a highly skilled Senior Applications Consultant to join our team at QAD. As a key member of our Global Customer Support team, you will be responsible for providing expert technical support to our clients in the manufacturing industry.
Key Responsibilities
- Provide timely and effective solutions to customer-reported issues
- Perform detailed analysis of reported issues and provide technical verification and triage
- Develop and implement solutions to complex technical problems
- Collaborate with cross-functional teams to resolve customer issues
- Provide training and guidance to junior team members
Requirements
- 4-6 years of experience in customer support operations
- Strong analytical and functional skills
- Excellent communication and problem-solving skills
- Proficiency in QAD technologies and platforms
About QAD
QAD is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. We help our customers innovate and change business models at unprecedented rates of speed, enabling them to thrive in a rapidly changing world.
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